What we do

Centrica Consumer

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Our Energy Supply & Services and Connected Home businesses are organised into a global customer-facing division, Centrica Consumer, designed to support the needs of residential customers.

  • UK Home - supplying competitive and reliable energy and providing innovative services and solutions to customers in the UK under the British Gas, Local Heroes and Dyno brands.
  • North America Home - supplying competitive and reliable energy and providing innovative services and solutions to customers in the United States and Canada under the Direct Energy brand.
  • Ireland - supplying competitive and reliable energy and providing innovative services and solutions to customers in the Republic of Ireland under the Bord Gáis Energy brand.
  • Connected Home - providing connected hubs and home products to households in the UK, Italy and North America, under our award-winning Hive range of connected home devices, software and services.

We want to make people’s lives easier, by providing seamless, time-saving services that are easy to use and help save them money. Understanding and satisfying consumer needs is critical to our success.


Our consumer strategy framework

Our consumer strategy framework is built around five pillars – energy supply, services, peace of mind, home energy management and home automation.

UK Home and Ireland North America Home Connected Home

Energy supply

  • Gas supply
  • Electricity supply

Services

  • Cover products (protection plans, warranties)
  • On demand repair and maintenance
  • Installation (heating & aircon)

Peace of mind

  • Home insurance
  • Home security and monitoring
  • Remote diagnostics

Home Automation

  • Home control
  • Appliances control

Home Automation

  • Energy insight
  • Energy efficiency
  • Energy optimisation
  • Energy solutions

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We are the largest domestic energy supplier and services company in the UK, and one of the largest retail providers of electricity, natural gas and home services in North America. Our Hive range is in the top global leaders for connected home products.